Terms and conditions

Please read the following carefully as this is our terms and conditions, if you do not understand any of the information below or want to discuss our terms and conditions then contact us Click Here

Click the links below to go to a specific part of the terms and conditions documentation or alternatively scroll down the page to read the whole documentation.

Acceptance of order

Payment

Acceptance of order

All contracts are accepted subject to a survey by the company. If as a result of the surveyors report, the contract carried out for the price quoted by reason of its nature or if incorrect pricing, the customer will be informed either that the contract can not be carried out and is cancelled or that it can be at an amended price. Within 5 days of receiving a notice of an amended price, the customer may cancel the contract by sending written notice to that effect of the company. If the contract is cancelled pursuant to this condition by the company or the customer the deposit paid by the customer will be refunded in full. The company will try to fulfill the contract as is reasonably possible but time will not be of the essence of the contract.

Payment

Payment of the balance of money specified in the contract shall be immediately due upon installation. Payment may be made either by cash or cheque. Cheques made payable to the order of the company and cheques or cash handed to its accredited agent or representative, but in any case, the customer must retain a copy of the contract with payment indicated. The customer shall not be entitled to withhold payment by reason of any alleged defect. The company will investigate any alleged defect after full payment of the balance.

Specification

Representative samples are used to demonstrate a typical window and its composition. Windows are doors shown in the contract will be measured and manufactured in the way considered suitable by the company and pursuant to the company's policy of continuous improvements to its products and it reserves the right to make any necessary modifications. The good supplied do not necessarily correspond to such display models.

Glass

All glass shall be of good quality but the company shall be under no liability whatsoever in respect of minor blemishes and imperfections not guaranteed by the glass manufacture, nor will it replace any glass cracked or broken after installation. Safety glass used indoor, patios and conservatories are specifically liable to inherent imperfections arising from the manufacturing process.

Installation

The customer shall grant the company's employees access to the premises at reasonable times for the purposes of taking measurements and carrying out the work specified. The company will make good any damage caused in the course of installation to plaster, floor, rendering, brickwork immediately surrounding any window or door installed but does not undertake to provide matching ceramics or other tiles or specialist finishes such as Tyrolean or pebble dash or to avoid damage to surrounding wallpaper or paintwork or to remove intact any panes of glass or frames from old windows required to be retained by the customer.

The company accepts no responsibility for any damage resulting from structural or other defects in the property at which the installations carried out. The customer shall be responsible for the removal of all internal fittings that are considered necessary in the opinion of the company's installers to enable the installation to be carried out. In the event that the customer insists against the company's advice on ordering a glazed installation of a size or style which results in the company's recommended maximum size for particular are of glass being exceeded the company shall not be responsible for any risk or potential adverse consequences involved and the company's guarantee shall not apply to any defect which is the result of the installation of an oversize unit.

Guarantee

The UPVC is covered for ten years from the installation date. The glass units for 5 years. This warranty does not cover door or window furniture for longer than 2 years. Under this guarantee liability will not be accepted if any attempt is made to carry out any repair or adjustment by any person other than the company's accredited service agents.

Condensation

The company can not guarantee that condensation, if any, can be eliminated or reduced by installation of its products nor accept liability for condensation which is natural phenomenon caused by degrees of humidity, temperature and ventilation. Except by law its liability cannot be excluded or limited:-

Limit of Liability

The company will not be liable in contract or otherwise for any special indirect or consequential damage of any nature whatsoever

a) The company's liability for loss or damage in contract tort otherwise in relation to this contract shall be limited to the price charged for the provision of the goods service.

Where the customer is a customer (as defined by the unfair contract terms act 1977) noting in these conditions shall affect their statutory rights.

Retention of title

The company will remain the sole and absolute owner of all equipment supplied under this contract until payment in full has been made. Until receipt by the company of such payments the customer will hold the equipment for the company and will not move any such equipment from the place in which it has been installed.

When payment of the contract price is overdue the customer suffers distress or execution to be levied against their effects, makes arrangements or composition with their creditors or has a receiving order in bankruptcy made against them then the company shall be entitled to recover equipment from the customer. The company may for the purpose of recovery of its equipment enter the premises where it is installed and may remove the equipment.

Cancellation

Cancellation by customer (cooling of period)

a) The customer may cancel the order without penalty during the cooling of period which shall run for seven days from midnight on the day in which the order was signed by the customer (not including Sundays or bank holidays) where contracts are negotiated away from business premises and by an unsolicited visit.

b) Any cancellations must be given by written notice by either party.

Obtain a printable version of our terms and conditions Click Here (Opens in browser)